Support and Help Channels

  • 1 hour ticket response time

  • A one hour Inquiry Response Guarantee

  • Our client help staff is working 24/7 to handle all your help needs. Every ticket you send out to us shall be responded to within up to 60 minutes. If your issue requires aid from an administrator, we will address the ticket to the technician on shift and will inform you that the situation is under control.

  • Top quality support service

  • Expert Tech Assistance Service

  • Our tech help staff will be on shift for you 24/7/365 to to respond to all service request tickets that you send. We offer technical assistance for the packages that are pre–installed on your server. These include our in–house designed Web Control Panel, the selected OS plus the server management panel (based on the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • Each section of the Web Control Panel that is provided at no cost with your VPS provides you with an included collection of articles. There’s an assortment of descriptive how to content articles and a group of step–by–step video classes that display all the fundamental site supervision duties. You can use them by pressing the Help or Video buttons in the top right part of each Control Panel section.