1 hour ticket response
Prompt assistance is our main task and that is why we have a team of experienced customer service technicians who are eager to provide a swift response to any question that you might have. Just open your technical support ticket from your Web Control Panel and we will reply within one hour in the worst case scenario. As a matter of fact, we strive hard and aim for a twenty–minute tech support ticket response time.
A Top–Notch Client Care Service
Each member of our client support staff has several years of experience in the Linux cloud web hosting service world and most of them have worked for us for at least 5 years. They are all eager to respond to all your inquiries in the most proficient way possible.
An Easy–to–Browse Help Section
Built into the Web Control Panel is an intuitive Help Center section, which offers you different information sources. You can browse through a routinely updated knowledgebase featuring web hosting account administration articles and web site administration articles, check our instructional video tutorials or have a peek at our F.A.Q. archive.