Technical Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your assistance requests will be replied to within maximum sixty minutes after the ticket or e–mail is received. If your case requires further assistance from an admin, we will direct the ticket or the email to the person on duty then leave a comment to let you know that more time will be required for reaching a solution. If you make use of the Optional Admin Services package, all of the server management services included there will be executed whenever you desire.
An Exceptional Help Desk Support Service
- We’ll be at your disposal 24/7 to respond to any inquiries that you may have connected with our Web Control Panel or any of the applications that we have installed for your convenience on the dedicated hosting server. If you also require support tackling server admin procedures, examine our Optional Admin Services package, which includes backup disk space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and troubleshooting services.
An Easy–to–Navigate Help Area
Our Web Control Panel was installed by default for each dedicated server. Among its functions is a very useful integrated knowledge base that will guide you step by step on everything that you can do. Most of the help articles in addition video versions which show all the operations that you can carry out in a highly illustrative way. You will find the educational articles and the video tutorials in the upper right corner of each Web Control Panel section.