Although this is not the keyaspect to help you recognize a dependable cloud web hosting provider from a bad one and a reseller from a real supplier, having the option to call and talk with a live person is a sign that you are not working with a one-person service provider and that you can get in touch with somebody every time you're looking for support. The telephone support for website hosting services may range from standard to experienced, which means that the issues that can be resolved through a call differ based on the particular company. Generally, these issues are simpler and feature billing or 1st level technical issues because more complex tasks generally need a support ticket where both you and the sysadmins can follow what is going on with a particular issue. Still, the option to call your provider can save you a lot of time and efforts for the multitude of small issues which may eventually appear when you manage your website hosting account.

Phone Support in Cloud Web Hosting

We believe that the option to consult with a live representative is rather important, for that reason we have three support lines globally (UK, USA and Australia) and you are able to reach us over the phone for 14 hours every day. In case you consider acquiring one of our Linux cloud web hosting service, for instance, you have the option to call us and find more about our solutions before you order to make sure that we do meet all of the system requirements for your web sites. After the purchase, you can contact us about any kind of sales or billing troubles you may have, or get any general or basic tech information you need. We've aimed to find the perfect balance between phone and ticket support, so for solely technical issues you will have to use the ticketing system, that will make it easier to follow the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hours daily as a part of the support services for each semi-dedicated server package that we supply. Considering that some issues are more difficult and time-consuming, you will have to open a ticket if you experience such a problem, still for all general, billing or minor tech issues you can always phone us and we'll help you instantly in order to save you the time you'll need to spend on opening a support ticket. Even if you do not have an account yet, you can find out if you can host your sites on our innovative cloud platform or you will be able to get any other general info on our semi-dedicated solutions. We now have local phone numbers in the U.S.A., the United Kingdom and Australia as well as an international number, so you can call the one which is nearer to where you are.