One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from our company, you can forget about waiting for hours on end, or even one whole day, to obtain an answer to an e-mail or a technical support ticket. Regardless of when you contact us, we will help you within 1 hour max with any technical and sales enquiries you might have. In fact, our real reaction time hardly ever surpasses 20-30 minutes. As we are on duty 24 hours a day, you’ll always obtain help in a timely fashion and we are aware of exactly how essential this is in the digital world. Shortly after you contact us, we’ll reply to your questions. If you bump into any technical issue, we’ll tackle it for you, or we will supply you with all the required information if there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take advantage of our extra-fast support services. You’ll obtain an answer to any ticket opened from the hosting Control Panel or e-mail sent to our tech and client support team in less than 1 hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes far less time to examine and sort out a problem. We’ll supply you with more info if the solution involves something that needs to be done on your end. In case you touch base with us during weekends or official holidays, the response time will be the same and because of the fact that our support staff is working 24 hours a day, 7 days a week, you will get timely help for virtually any general, billing or technical issue whatever the hour.