If you’ve ever got any queries concerning your hosting package or if you encounter a problem with your sites, you will need to touch base with the respective hosting company’s client support team. It may not make any difference how swiftly they will respond if you have a generic enquiry, but a problem like a thwarted app update, for instance, may result in your site becoming damaged or inaccessible on the web. And the longer you have to wait for the support team to help you out, the longer the website will be down. If you offer services or goods online, any outage will unfavorably influence your website and you may lose current or prospective clients. Lots of web hosting providers, mainly resellers, handle emails and tickets within 24 hours, but in the online space this is way too long, since customers will hardly ever come back to a website that is not working correctly over a lengthy span of time.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from our company, you can forget about waiting for hours on end, or even one whole day, to obtain an answer to an e-mail or a technical support ticket. Regardless of when you contact us, we will help you within 1 hour max with any technical and sales enquiries you might have. In fact, our real reaction time hardly ever surpasses 20-30 minutes. As we are on duty 24 hours a day, you’ll always obtain help in a timely fashion and we are aware of exactly how essential this is in the digital world. Shortly after you contact us, we’ll reply to your questions. If you bump into any technical issue, we’ll tackle it for you, or we will supply you with all the required information if there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from us, you can take advantage of our extra-fast support services. You’ll obtain an answer to any ticket opened from the hosting Control Panel or e-mail sent to our tech and client support team in less than 1 hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes far less time to examine and sort out a problem. We’ll supply you with more info if the solution involves something that needs to be done on your end. In case you touch base with us during weekends or official holidays, the response time will be the same and because of the fact that our support staff is working 24 hours a day, 7 days a week, you will get timely help for virtually any general, billing or technical issue whatever the hour.