A live chat is a real-time way of communication between a website hosting supplier's support crew and its customers. It is a very efficient method to receive some information about the website hosting services or have some issue resolved since you're talking to a live representative. The advantages of using a real-time chat service instead of calling or opening a ticket are the reduced possibility of mistakes when you exchange data like usernames or domain names, the faster response time as the communication is live and the fact that you do not have to stay on the chat all the time - you are able to do something different while the agent examines the issue involved. In addition, you're able to be a part of a live chat room from any kind of computer that's connected to the web, avoiding the telephone fees that you'll have to pay in case you are calling to another country.

Live Chat Support in Cloud Web Hosting

In addition to the telephone and ticket support, our company provides live chat support as well. You'll be able to contact us every day, which includes holidays and weekends, and we can give you more info about the Linux cloud web hosting service that we offer if you are not among our customers yet, or about general and billing questions if you already have a user profile. Though for strictly tech matters you need to open a ticket to our technical support team, because such issues require additional time to be resolved, you may still contact us on our live chat for some technical info. For example, we can help you set up an e-mail address in your e-mail client or troubleshoot a number of problems, saving you plenty of time. Even if our telephone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is available to all our future and present clients. If you're searching for a new web hosting account, you can chat in real time to one of our agents and obtain more details about our Linux semi-dedicated hosting service so as to select the optimal package for your web sites. If you already own an account with us, we can support you timely with billing, general and first-level techmatters. Even though in certain cases you'll need to open a ticket as there're situations that cannot be resolved through a live chat, we can assist you with lots of common tasks, for instance installing an e-mail account in an email client or redirecting one domain name to another. This way, you'll take advantage of quick assistance and you'll save time and effort.