A ticketing system is the most widespread medium of correspondence that hosting providers offer to their customers. It’s usually part of the billing account and is the most efficient way to deal with an issue that requires some time to investigate or that needs to be forwarded to a system administrator. In this way, all replies added by either side will be kept in the same place in case someone else wants to work on the given problem and the info already exchanged in the ticket will be available to all parties. The drawback of using a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which implies that you’ll have to log in and out of at least 2 accounts to perform some task or to contact the company’s support staff. In case you wish to administer a couple of domains and each one of them is hosted in a different account, you’ll need to use an even larger number of accounts simultaneously. Moreover, it can take a substantial span of time for the hosting provider to process your tickets.

Integrated Ticketing System in Cloud Web Hosting

In contrast with what you may find with a lot of other hosting companies, the support ticket system that we use with our Linux cloud web hosting service is part of the Hepsia Control Panel, which comes with all web hosting accounts. You won’t need to memorize different log-on names and passwords, since you will be able to manage both your tickets and the hosting account itself from one place. So, in case you have an inquiry or encounter an obstacle, you can get in touch with our client support team momentarily. Our system offers a smart search option. This implies that even if you have submitted a huge number of tickets through the years, you will be able to find the one that you want without any hassles. Additionally, you can read knowledge base hints on fixing commonly met problems.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting service, which implies that you won’t require one more platform to get in touch with our help desk team – you can do that on the spot if you encounter a challenge. Posting a new ticket takes a few clicks of the mouse and finding an older one is just as simple. Using our smart search functionality, you can quickly track down any ticket that you’ve already sent. You can open a ticket at any particular point in time since our support staff members are on duty 24x7x365 and respond in no more than sixty minutes, although it rarely takes that much to obtain assistance. With the Hepsia Control Panel, you will have everything in a single place and you can forget about using two or more platforms to resolve a simple issue.