Being able to contact your cloud web hosting company if you have any questions or experience any problems is quite important and how quickly they will reply and take action is often essential, particularly if your web site is business-oriented, as more downtime often means losing prospective customers. The support solutions are also a way to recognize genuine suppliers from resellers. The second usually respond only to e-mail messages or support tickets and you will have to wait for a day or even more in order to get an answer. In case your issue needs a couple of responses, you will end up losing several days in order to have a simple problem solved. Using an authentic and reliable hosting supplier, you will be in a position to connect with the support anytime and receive an instant response whatever the problem or the question is - customer, pre-sales or tech one.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the significance of receiving assistance without delay, so our cloud web hosting services come with 24/7 tech support along with various means of contact. In case you do not have an account yet, you can easily phone us or take advantage of our live chat and consult with a live representative, so as to learn more about our services or check if our servers meet the system requirements for your sites. Thus, you will not end up getting a service that you can't use. In case you already have your account with us, you can also open a support ticket from the Hepsia hosting Control Panel if the issue is entirely technical or it requires more analysis. In contrast to the majority of suppliers out there today, we reply to all of the tickets within an hour, so you won't need to wait for an entire day. Our support services are accessible round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you will be able to reap the benefits of our 24/7 support services even on official holidays. All of your websites will be available all the time and so will we. With quite a few connection options, you will be able to select the best method to contact us and find out about our solutions in case you don't have an account yet, or ask for assistance in case you're already one of our customers. You are able to phone us, start a chat with a live agent, send an email or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options have 1-hour answer time warranty, even though it hardly ever takes more than 20 min to receive assistance irrespective of the nature of the problem. With our customer and tech support services, we'll be there for you anytime you need us, not several days after that.

24/7 Customer Support in VPS Servers

In case you've got a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for every server-related issue or fordifferent issues and questions with regard to the pre-installed software the server is equipped with. In case you haven't purchased your VPS server package yet, you can learn more about our solutions by giving us a call or through the live chat service. For more technical problems, you can send an email or open a support ticket from your billing Control Panel and you will get support within no more than one hour regardless of the time of the day, even on weekends and holidays. The typical answer time usually does not extend past thirty minutes. If you're looking for assistance with third-party software, you'll be able to use the Managed Services upgrade which you can add to every single VPS package and our admins can help you with any installation or troubleshooting problem you may have encountered.

24/7 Customer Support in Dedicated Servers

With a 1 hour max answer time warranty, you will enjoy lightning-fast support when you get a dedicated server through our company. Our customer and tech support teams are online 24/7/365, therefore when you open a support ticket from your billing account or you send an email message about any issue with your server or the pre-installed software on it whatever the time of the day, you will have an answer within one hour, even during holidays. Our ticketing system is the more suitable option in case the matter involved requires more time to be resolved or if it should be given to our administrators, as it is much easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to call us or talk to a live agent employing our chat service. If you add the Managed Services upgrade to the server plan, our administrators will also assist you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.