Extensive Online Documentation in Cloud Web Hosting
If you have purchased your first cloud web hosting account from our company or have transferred your site over to us, you’ll get accustomed to our platform and our in-house built Hepsia Control Panel in no time as we have compiled a thorough web-based knowledge base where you can find all the information that you will ever need – both general info in regards to the web hosting service as a whole and more concrete info about the different features that you can use and the issues that you can experience. The articles are available in two places. The full article list can be accessed through the Control Panel’s Help section. You can access articles that are dedicated to the different functions in each section of the Control Panel as well. You can get to know how to do pretty much everything, from creating an .htaccess config file to administering a mailing list, and all the articles feature comprehensive guidelines, so you won’t ever become disorientated because of an ambiguous text. Naturally, if you run into a more specific obstacle and you do not find an adequate solution in our knowledge base, you can get in touch with our customer service technicians 24x7.
Extensive Online Documentation in Semi-dedicated Servers
We have prepared an elaborate knowledge base for all our current and potential clients, so in case you buy a semi-dedicated server package through our company, you will be able to find any information that you’re searching for at any time. We’ve got numerous informative help articles, which will help you understand better what’s happening in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are only two instances. Our detailed guides will help you accomplish anything you like – extract files from an archive, import a MySQL database, redirect a domain, etc. Additionally, we’ve also got troubleshooting instructions, which will enable you to discover what induces a specific problem and the probable solutions for it. In case you can’t send email messages or your domain name opens an HTTP 500 error message, for instance, you can consult our knowledge base and correct the issue straight away. The articles can be accessed through any section of the Control Panel, as well as through the all-inclusive Help section.